Frequently Asked Questions
Everything you need to know about TYESO drinkware and home essentials.
How long do TYESO tumblers keep drinks cold or hot?
Our double-wall vacuum insulation technology typically keeps beverages cold for up to 24 hours and hot for up to 12 hours, depending on the specific model and environmental conditions.
Are TYESO products BPA-free and food-safe?
Yes, all TYESO products are crafted from high-quality, food-grade 304 stainless steel and are 100% BPA-free to ensure your health and safety.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.
How should I clean and maintain my TYESO bottle?
To preserve the integrity of the vacuum seal and the exterior finish, we recommend hand washing with warm soapy water. Avoid using bleach, abrasive cleaners, or putting them in the microwave.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you receive a damaged or defective product, please contact our support team immediately for a replacement.
Do you offer bulk or corporate gifting discounts?
Yes, we provide special pricing for bulk orders and corporate branding projects. Please reach out via our contact page with your requirements for a customized quote.